OCA, a non-profit 501(c)(3), is dedicated to improving the quality and variety of services available to the special needs community located in Central Florida. This Privacy Policy applies to information collected electronically, in person, via postal mail, over the phone, or in connection with any relationship you may have with OCA as a participant, donor, volunteer, or community partner. As part of our business dealings, we will only collect, use, or disclose personal information for purposes that a reasonable person could consider appropriate in the circumstances and in accordance with the following privacy principles:

Information Collected

Personal information may include identifiers such as name, telephone number, email address, postal address, and financial information. We will honor your mode to share this information, as well as the amount of information you choose to share. Other information may be collected from time to time for market analysis purposes, such as age, gender, race, education, occupation, interests, and general comments. You have the right at any time to deny access to your personal information.


OCA is responsible for all personal information under its control, including personal information transferred to third parties for processing. OCA will provide adequate protection for any personal information that is transferred to any service provider. In addition, any service provider will be prohibited from using personal information except for the specific purpose(s) for which it was supplied. For example, if you access our donation software online or through a Facebook fundraiser, a third party will pass certain personal information to process the payment that has been made.

Identifying Purposes

OCA collects, uses, and discloses personal information for the following reasons:

  1. Make connections with members of our community through outreach, education, and marketing efforts.
  2. Meet new OCA participants and educate them on the services we offer.
  3. Build awareness in the community about our organization.
  4. Evaluate our practices in comparison with the market standard of care.
  5. Improve the overall quality of our services through open and direct feedback from families and community members.
  6. Ensure our commitment to diversity is upheld and that we are reaching all walks of life within our community.

Knowledge and Consent

If required by applicable privacy legislation, OCA will obtain consent before or when it collects, uses, and/or discloses personal information or when the organization identifies a new use for personal information previously collected. Consent may be given expressly, implicitly, or through an authorized representative.

Limiting Collection

The organization will collect personal information by fair and lawful means and limit the amount and type of information collected for the purposes identified. The type of information the organization collects includes, but is not limited to:

  1. Photograph for an identification and marketing
  2. Banking information for payment and donation purposes
  3. Date of birth
  4. Residential and mailing address information
  5. Email address;
  6. Cell phone number and/or home phone number
  7. Psychosocial data
  8. Biographical Information
  9. Commentary


This Privacy Policy is the primary means by which we provide notice to our constituents about the use of personal information. If data collection will differ from the information stated within this document, we will notify you at the time of collection. OCA may modify this policy as necessary or applicable by law.

Limiting Use, Disclosure, and Retention

OCA will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Subject to any business, legal or regulatory requirements, OCA will not keep personal information longer than necessary to fulfill the identified purposes, and will ensure that such information is destroyed in a secure manner.


The organization will use physical, technological, and organizational measures appropriate to the sensitivity of the information to safeguard personal information in any format against loss, theft, unauthorized access, use, copying, modification, or disclosure. These measures may include firewall technology, passwords, encryption, antivirus software, and physical security measures.Third parties that possess personal information will be required to respect the confidentiality of information and all legal requirements.

Exceptions, Qualifications, and Amendments

Although not listed in the privacy policy, the organization will rely on any exemptions or qualifications that are either set out in the applicable state privacy legislation or used by the organization in good faith as permitted by law. This policy may be amended by the organization from time to time.

Destruction of Documents

Upon the completion of the required record retention period, or if materials are deemed unnecessary for documentation purposes, all documents will be shredded. Shredding may occur on-site, be facilitated by our adult vocational program, or be completed at a secured location through a shredding company.
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